Q. What makes a family eligible to stay at the Ronald McDonald House?
Basic eligibility requirements are that the patient must be a child that is 21 years of age or younger. The patient is either in, or coming to, Augusta for medical treatment whether it be as an inpatient or outpatient. Families that live more than 40 miles away receive priority consideration.
Q. How do I request a room at the Ronald McDonald House?
Families must be referred by their medical provider, preferably by a social worker that is familiar with you and your family's needs. After completing a successful background check, the social worker will complete the necessary paperwork and send it to the House. This request will place you on our waiting list for a room. We usually stay very full so a referral is not a guarantee for a room and we do not take reservations. Once the referral is received by the House, you are responsible for calling to confirm 24 hours before your arrival date and establishing a check-in time once a room becomes available.
Q. Is there a fee to stay at the Ronald McDonald House?
We ask all our families for a $20/night donation to help us defray the cost of running the House and keeping it in good repair. However, no one is ever turned away if they cannot make a donation.
Q. How many people can stay in a room at the Ronald McDonald House?
Room occupancy is tied to fire code. We have rooms that will accommodate up to 5 people. This includes people of all ages and sizes and we will not allow more people in the room than code permits.
Q: What do I need to bring with me?
We try to provide as much as possible for our families through the generous donations we receive from the community; however, we do have a few requirements and suggestions.
- A Valid photo ID is required in order to check-in.
- We provide linens and towels in the rooms.
- We also provide travel sizes of most toiletries, toilet paper, a laundry room with washers and dryers, and bins to store food.
- We also have a pantry with food avaiable and dinner provided almost every night.
- If you forget anything, ask the staff at the front desk to see if we might have that item available.
Q. Is food available at the Ronald McDonald House?
Any food we have available is provided to us through the generous donations of the community. We do have a meal program and usually have a meal provided every night. Food is not guaranteed but is available most times.
You will be provided with a locker to use as your own personal pantry to store food. We also have a Family Refrigerator to use to store your own personal food and a House Refridgerator which will have food that has been donated and is for everyone. No food or drinks are allowed to be stored in or taken to your room.
Q. Can I receive mail and packages while staying at the House?
Yes. Please notify anyone sending you anything that it needs to be marked with the child's (patient's) name and your room number. While we do allow you to receive items such as flowers, gift baskets, etc. please remember that food is not allowed to be stored or eaten in rooms.
Mail can be forwarded from your home address to ours but once you check out, any mail or packages received will be returned to the sender.
Q. Do you provide maid service?
No, maid service is not provided. Each family is responsible for keeping their room, and any other areas of the House they may use during their stay clean.
Cleaning supplies are provided by asking at the front desk and laundry supplies are provided.
Q. Can I have visitors?
Yes, visitors are allowed during the day but must be gone by 9 p.m. We have a log that all visitors must sign and you are responsible for the behavior of your visitors while they are here.
Visitors must follow the same polices that you do during your stay including the successful completion of a background screening available in the lobby with a government issued I.D.
Q. Is Smoking Allowed?
No. Absolutely no smoking is allowed. We are located on a smoke free medical college campus and voliation of rules is prohibited.